VOSA signs agreement with trade associations

A Memorandum of Agreement (MOA) between VOSA and a number of leading Trade Associations was signed on 15 February at VOSA’s headquarters in Bristol.

The document affirms the commitment of all signatories to working together to promote the safe and efficient operation of goods and passenger vehicles. It recognises the need for clear two way communication, mutual respect and cooperation.

At the signing, VOSA Chief Executive Stephen Tetlow said:

“This Agreement is a clear demonstration of VOSA and the Trade Associations’ commitment to working together to raise standards in the transport industry. There are obligations on VOSA to improve the level and quality of services we provide, and on the Trade Associations to work with us and with their members to increase understanding of the regulations and requirements which they operate under.

Communication is key to the success of this agreement, which is just the first step for VOSA in developing an improved relationship with our customers.”

Theo de Pencier, Chief Executive of the Freight Transport Association said:

"The Service Level Agreement is a logical step in improving VOSA's relationship with its customers - the road transport industry - and will work to the benefit of both the Agency and the industry. It creates a level of standards in which all parties can expect a fair and efficient process of working together. On behalf of the Freight Transport Association, I very much welcome this new advance."

Simon Posner, Chief Executive of the Confederation of Passenger Transport UK said:

“We are committed in continuing to work closely with VOSA. We fully support the Memorandum of Agreement, an initiative that further raises awareness and safety standards for passenger carrying vehicles. They do, after all, carry the most important cargo of all - our passengers.”